Terms & conditions
Trader details
Updated 5 October 2026 for business customers. Stewart Lay trading as Woodvale Enterprises is a UK sole trader. In this document, “Woodvale Enterprises”, “we”, “us” and “our” refer to Stewart Lay trading as Woodvale Enterprises. Website: https://woodvaleenterprises.co.uk. Business contact: info@woodvaleenterprises.co.uk. Legal identity: Stewart Lay trading as Woodvale Enterprises. Business postal address: Suite 813, 80A Ruskin Ave, Welling, DA16 3QQ. The commercial rules below reflect the agreed terms. These terms form part of the agreement when accepted with a written proposal. Consumer work requires separate terms and cancellation information.
1. Your agreement
The accepted written proposal and these terms form the agreement. The proposal identifies the parties, deliverables, exclusions, fees, schedule, hosting arrangements and managed-service scope. Any departure from these terms must be explicitly identified and agreed in writing. Work begins after written acceptance and receipt of the 50% upfront website-build payment.
2. Website build scope
A build includes only the pages, functionality, design review rounds, content entry and launch checks specified in the proposal. The customer supplies accurate text, images, permissions and timely feedback. Ecommerce, booking integrations, copywriting, photography, branding, additional pages and third-party licences are excluded unless expressly included. Changes outside scope require a written quote and acceptance before work.
3. Reviews and delivery
Woodvale Enterprises provides a review version for feedback and an agreed acceptance checklist. The customer reports issues within the review period stated in the proposal. Delays in customer materials or approvals may change delivery dates; material changes will be discussed. Silence is not treated as acceptance. Defects in agreed deliverables are distinguished from new requests.
4. Managed hosting and support
The monthly managed service includes the hosting, technical maintenance and support specified in the proposal, plus up to 30 minutes per month of minor updates/support. Unused monthly support minutes do not carry over to a later month. Minor work means small changes within the existing agreed website or straightforward assistance with its use. Requests are assessed by the work involved, not simply by the number of requests. Work beyond the included 30 minutes, and substantial work such as new pages, redesigns, custom features, large content changes or development work, is quoted separately and requires written approval before it starts, even if the monthly allowance has not been used. There is no unlimited website administration. Frequently changing content may be handled through secure self-service tools where those tools are expressly included in the proposal. Support enquiries should normally be acknowledged within 1 business day. Minor included changes should normally be aimed for within 2–3 business days, depending on workload and complexity. These are service targets, not a guaranteed service-level agreement (SLA), guaranteed completion deadline or promise of uptime. Business days mean Monday to Friday, excluding public holidays in England and Wales. The proposal identifies the support channel and any specific working hours. Fixing a defect in Woodvale Enterprises’ agreed deliverables is distinguished from a new feature or content-change request; these terms do not remove obligations to exercise reasonable care and skill.
5. Fees and payment
Website build work is payable 50% upfront and 50% before launch. The final 50% is due after the agreed pre-launch review and before the website is made live; paying the balance does not waive rights relating to defects. The monthly managed service is paid monthly in advance. The proposal states the actual build price, monthly fee, billing dates, accepted payment method and applicable VAT treatment. Domain, email, licence and other third-party costs must be identified. Extra work is quoted separately and starts only after the customer approves the quote in writing; its payment schedule is stated in that quote. Woodvale Enterprises will give written notice of overdue amounts and a reasonable opportunity to resolve them before suspending service. Any future price change must be notified in advance with an opportunity to cancel before it takes effect; the notice must accommodate the agreed 30-day cancellation period. No monthly price is fixed by these terms.
6. Cancellation and handover
Cancellation requires 30 days’ written notice, which may be sent to info@woodvaleenterprises.co.uk. The notice period runs from receipt of the notice. The parties confirm the end date and any remaining agreed obligations in writing. For monthly managed service, the agreed service and applicable charges continue during the notice period. Monthly managed-service fees are paid in advance. Part months are not normally pro-rated, and fees for a service period already started are not normally refunded, subject to any statutory rights. Where the 30-day notice period ends part-way through a monthly service period, the normal rule is that the fee for that started period is not reduced or refunded for the unused portion. This does not remove any refund or other remedy required by law, including rights arising from breach or failure to supply the agreed service. If a website build is cancelled, charges are based on work reasonably completed and authorised, non-recoverable third-party commitments, less amounts already paid; unearned prepaid amounts are refunded. The 50% upfront payment is not automatically non-refundable. Woodvale Enterprises will offer an export of customer content and agreed deliverables before removing the service, where reasonably practicable. Any migration assistance or ongoing licence dependencies must be explained and quoted. Customer rights and remedies for breach are not replaced by the ordinary 30-day cancellation process.
7. Ownership and licences
The customer retains ownership of supplied content and warrants they may use it. On full payment, ownership of bespoke deliverables transfers as stated in the proposal. Woodvale Enterprises retains pre-existing tools and reusable components and grants the licence needed to use them in the paid website. Third-party software, fonts, images and plugins retain their own licence terms; ongoing charges and transfer restrictions must be disclosed. Portfolio use needs separate customer permission.
8. Domains, hosting and third parties
The customer should be the domain registrant and retain access to domain and email accounts. The proposal assigns renewal and payment responsibilities and explains the effect of cancellation. Woodvale Enterprises is not responsible for customer-managed renewal failures. External hosting, email, payment, booking and other services have their own terms and may change or fail. Woodvale Enterprises will provide reasonable assistance within the agreed service and explain material dependencies before commitment.
9. Security and data
Each party uses reasonable security measures and protects access credentials. The customer remains responsible for accurate content and lawful collection of visitor data. Where Woodvale Enterprises processes personal data on the customer’s behalf, agree a data-processing contract, authorised processors, retention and breach reporting before that processing begins. Security and backups reduce risk but cannot guarantee that every incident or loss is prevented.
10. Liability
Woodvale Enterprises will exercise reasonable care and skill. Neither party excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or liability that cannot lawfully be excluded. Any cap on other liability and any exclusion of indirect loss must be expressly agreed in the proposal and be reasonable. These terms set no arbitrary cap. Nothing removes statutory rights that cannot be waived.
11. Problems and disputes
Raise concerns promptly by email to info@woodvaleenterprises.co.uk so the parties can attempt a practical resolution. These terms are governed by the laws of England and Wales, and the courts of England and Wales will have jurisdiction, subject to any mandatory rights that apply.